Careers

Customer Service Specialist – JACKSON, TN

Description

General Summary: A nonexempt position responsible for greeting, checking in, registering, and checking out patients. They are experts in face-to-face interaction and/or phone communication specifically communicating with patients in a friendly, professional, and welcoming manner.

Position: Full-time

Hours: M-F, 8a-5p

Wage: $15.50/hr

Essential Job Responsibilities:

  1. Prepares office for daily operations, greeting the patients and customers courteously.
  2. Obtains and annotates patient and other telephone calls as needed in a professional and courteous manner, delivering messages and responding to requests for information.
  3. Prepares patients electronic charts by entering patient demographic and insurance information accurately into the computer.
  4. Collects correct information necessary for billing from the patient, including correct insurance cards and photo identification.
  5. Collects copays and payments from patients and balances money collected daily.
  6. Checks out patients collecting fee tickets and any other paperwork needed. Accurately schedules patients for return appointments as needed.
  7. Accurately scans patient charts and loose documentation as needed.

Experience: Six months of previous customer service experience preferably in a medical office setting.

Download Application or apply online below.

Location(s)

  • Jackson

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Applicant's Statement

Applicant's Statement

Please read and understand this statement before signing your application:

The information I have provided in this Application for Employment is true, correct and complete. False, incomplete or misrepresented information of any kind, will be sufficient cause for my application to be rejected or, if discovered after I am employed, cause for immediate termination of my employment. This application for employment shall be considered active for a period of time not to exceed 45 days. After that date, unless otherwise notified, I understand that my status as an applicant will end. I may re-apply for employment in the future by completing a new application.

I authorize West Tennessee Bone & Joint Clinic, P.C. to contact and obtain information about me from previous employers, educational institutions and "references" I have provided, and any other party necessary to verify the accuracy of information I have disclosed in this application, a related employment resume or a personal interview. I authorize West Tennessee Bone & Joint Clinic, P.C. to perform a background investigation on myself. I have disclosed any criminal convictions or any civil monetary penalties assessed against as previously asked in this application. To assist in the processing of my application, I waive all rights and claims I may otherwise have against the employer or its representatives, for seeking, and using information to evaluate my employment request and all other persons, corporations or organizations who provide information for this purpose.

I hereby understand and acknowledge that, this application is not an employment agreement, and unless otherwise defined by applicable law, any employment relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge the Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.