Description
General Summary: A nonexempt position responsible for general office organization of the Rehab department, scheduling appointments and verifying insurance for patients, and maintaining tracking logs as assigned by Director. They are experts in face-to-face interaction and/or phone communication specifically communicating with patients in a friendly, professional, and welcoming manner.
Position: Full-Time
Hours: M-F, 8a-5p
Wage: $15.50/hr
Essential Job Responsibilities:
- Enthusiastically greets every patient and visitor promoting and welcoming and helpful environment.
- Performs the general office organization for the Rehab department including: answering incoming calls, ordering office supplies, maintenance of office equipment, maintaining petty cash balance, and assisting the Rehab Services Director in preparation for monthly staff meetings.
- Verifies patient insurance benefits and obtains necessary pre-authorizations on all patients and communicates to patients their insurance benefits and obligations.
- Performs patient check-in and check-out and ensures all patient forms are complete.
- Schedules all new and returning patient appointments and calls patients to remind them of their appointments.
- Communicates with therapists to avoid conflicts and maximize the daily schedule and manages the therapy cancellation rate.
- Responsible for all data entry into Tracking Program/Spreadsheet, including but not limited to: daily referrals, patient visits per day, cancellation/no show, initial surveys, functional assessment, discharge & patient satisfaction, and maintain Medicare Cap Tracking Report.
- Maintains patient charts ensuring all required forms are included, completed and signed before and after each therapy visit.
Experience: Six months of previous customer service experience preferably in a medical office or rehabilitation facility.
Download Application or apply online below.
Location(s)
- Jackson Physical Therapy